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Privacy Policy for Your Malaysia Account

Auto Roulette, Sherlock, Football Studio, Cash Rocket and Fire Joker sit behind one account, and this Privacy Policy explains the data we collect when you create, verify and…

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PRIVACY HELP

Three Ways to Ask About Privacy

Privacy questions should reach the team that can check account records, not a general inbox that cannot see your request history.

Email privacy desk Send privacy requests to [email protected] with the subject line Privacy Request. Include your registered phone or email, the request type and any relevant transaction date so we can trace the correct account record.
Live chat handoff Start a chat from your account and ask for privacy help. The chat team can confirm your identity, log the request and move it to the privacy desk without asking you to repeat sensitive details.
Account settings request Use the account settings page to update basic contact details. For changes involving identity checks, wallet records or older logs, submit a request so we can verify ownership before editing stored data.
ACCOUNT CARE

Six Controls Behind Your Privacy

Our privacy work is tied to the way your account, wallet and sessions actually operate. Each control below explains how data is handled from sign-in through payment checks and support contact.

Account verification

When you open an account, we store the details needed to identify you and protect access. If a later request affects wallet data or identity records, we may ask you to confirm ownership first.

Cookie choices

Cookies help keep you signed in, remember device settings and detect unusual access attempts. You can manage browser cookies, but disabling certain cookies may affect login sessions and account security checks.

Payment record handling

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits, withdrawals and balance changes. We keep transaction references separate from general support chats whenever the task does not require them.

Device and session logs

We record device type, IP signals, browser version and session timing to spot account misuse. These logs help us protect your account and answer questions about unfamiliar access attempts.

Retention checks

Some records must stay for legal, dispute or payment reasons. When those reasons end, we remove or anonymise data according to our retention process rather than keeping it without a clear purpose.

Correction and deletion

You can ask us to correct inaccurate account data or delete records that no longer need to be kept. If a law requires storage, we will explain what remains and why.

Privacy Questions Before You Join

Before you open an account, it is fair to ask what data is collected and how long it stays with us. These answers cover the privacy areas we hear about most: account details, cookies, payment records, access requests, correction rights and contact routes. If your case needs a deeper check, contact us with your account-linked details.

We collect contact details, login credentials, device signals and records needed to operate your wallet. If verification is required, we may also collect identity-related data to confirm account ownership and reduce misuse.

Payment records help us match deposits, withdrawals, refunds and balance checks to the correct account. We store transaction references for operational, dispute and legal reasons, not for unrelated advertising sale.

Yes. Send a privacy request through email or account chat, and we will verify ownership before sharing account data. Some security or legal records may be limited where disclosure could affect protection duties.

Cookies support login sessions, language settings, fraud checks and device recognition. You can manage them in your browser, but blocking required cookies may make sign-in or account security checks harder to complete.

We keep records only while they serve account operation, payment tracking, legal duties, dispute handling or security checks. When those reasons no longer apply, we remove, anonymise or reduce the stored data.

Contact [email protected] or start a logged-in chat and state what needs correction. We may request a verification step before editing contact details, identity records or payment-linked data.

We share data only with providers needed for hosting, payment processing, verification, security or support tasks. Each share is limited to the task, and access is restricted to the data required.

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